FAQs

Frequently Asked Questions

Orders

How can I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. We accept secure online payments for a smooth shopping experience.

Can I cancel my order?

Orders can only be canceled before they are shipped. If you need to cancel, please contact us as soon as possible.

Shipping

How long does shipping take?

  • Processing Time: 1–2 business days
  • Delivery Time: 3–7 business days (depending on your location)

You'll receive a tracking link once your order has been shipped.

Do you offer free shipping?

Yes! We offer Free Shipping on orders above ₹499.

Returns & Refunds

What is your return policy?

We offer a 7-Day Easy Return policy for eligible products. The item must be unused, in its original packaging, and in the same condition as received.

How do I request a return?

Simply contact our customer support with your order number within 7 days of delivery.

When will I receive my refund?

Once your returned item has been inspected and approved, refunds are processed within 5–7 business days to your original payment method.

Product Information

Is your jewelry waterproof?

Yes. Our jewelry is designed to be waterproof and suitable for everyday wear.

Will the jewelry tarnish?

Our jewelry features an anti-tarnish finish to help maintain its shine with proper care.

Is the jewelry safe for sensitive skin?

Our jewelry is crafted using high-quality materials and is suitable for most skin types. If you have known metal allergies, we recommend reviewing the product details before purchasing.

Can I wear the jewelry daily?

Absolutely! Our minimalist pieces are designed for everyday wear.

Payments

Which payment methods do you accept?

We accept:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)
  • Secure online payment gateways

Tracking Orders

How can I track my order?

Once your order has been shipped, you'll receive an email or SMS with your tracking number and tracking link.

Gifting

Is your jewelry suitable for gifting?

Yes! Our jewelry makes a thoughtful gift for birthdays, anniversaries, festivals, and other special occasions.

Jewelry Care

How can I keep my jewelry looking new?

To help your jewelry stay beautiful:

  • Store it in a dry place.
  • Wipe it gently with a soft cloth after use.
  • Avoid harsh chemicals and abrasive cleaners.
  • Keep it away from perfumes and household cleaning products when possible.

Customer Support

How can I contact Glitterera?

You can reach us through our Contact Us page or email our customer support team. We aim to respond within 24–48 business hours.

Still Have Questions?

We're here to help! If you can't find the answer you're looking for, please visit our Contact Us page or email our support team. We'll be happy to assist you.